Shipping Policy

Any issues regarding delivery or transit of product should be addressed with the respective carrier. All orders are processed within 5-7 business days -not including holidays or weekends. Once the order has been processed, you will receive a tracking number via the email provided. Depending on which type of shipment was selected at the checkout, shipping time may vary. Standard Shipping is about 1-3 business days. Expedited Shipping is about 2-4 business days. Orders are NOT shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery due to COVID-19. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

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Damage

The Experience Hair Collection is NOT liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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International Shipping

We do ship outside the U.S. All orders are processed within 5-7 business days. Please allow up to 14-21 business days for shipping.